Frequently Asked Questions
Everything you need to know about shopping with ZOYA
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to trace your package in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to start the process.
Do you offer international shipping?
Yes, ZOYA ships worldwide. Shipping costs and delivery times vary by country and are calculated at checkout.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements to help you find the perfect fit for your body type.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans.
Are your materials sustainably sourced?
At ZOYA, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes across our collections.